Exchanges

Exchanges

If you would like to exchange your purchase for the same item in a different size or colour, please contact our Customer Care Centre at 1-888-2020-888 within 30 days of receiving the item to make arrangements for exchanges – exchanges are not permitted after 30 days. Items must be in the original packaging, with all parts and in the same condition as you initially received it. Items received by us that are ineligible for exchange, and items received after the allowable exchange period, will not be processed and may be returned to you at your cost.

If you would like to return an item because we made an error, return shipping charges will be waived. You may return it in accordance with our return policy and then call Customer Care at 1-888-2020-888.

What Exchange Options are Available?

Reorder Exchange:
The Re-order Exchange option allows the new item to be shipped out right away, while the original being sent back is still in transit. Since we are shipping out the exchange order right away, we will be charging your credit card for the order. Therefore, you may see 3 transactions on your credit card:

1. The charge of the original order
2. The charge for the new order
3. Refund of the original order once the warehouse processes the returned item. In the event you have selected Easy Pays and purchased multiple items on the same order, the credit may be applied towards the remaining Easy Pay balance and not issued as a refund.